Terms and Conditions - Payment Policy

Detailed Payment Terms & Conditions

In professional services, a 50/50 split is a standard industry practice that balances the risk between the service provider and the customer. This framework ensures transparency and project commitment.

1. Project Initiation: 50% Advance NON-REFUNDABLE

The "Advance Payment" serves as a commitment fee to secure project resources and initiate the workflow.

Purpose: This fee covers immediate costs of project setup, including software licensing (Zoho, Google Workspace, etc.), domain registration, and the allocation of technical man-hours.
Non-Refundable Status: Once processed, it is non-refundable. This protects the company from losses incurred by "change of mind" cancellations after resources have been locked in.
Due Date: This must be cleared before any "Implementation" work begins.

2. Project Completion: 50% Post-Implementation NON-REFUNDABLE

The "Final Payment" is due upon successful delivery of agreed services but prior to the final transfer of full administrative ownership.

What is "Implementation"? Defined as the point where the service (website, CRM, or email system) is functional and meets the specifications outlined in the project scope.
Handover Process: Upon payment of this final balance, the company provides the client with all master administrative credentials and "live" status.
Non-Refundable Status: Because digital services and configurations cannot be "returned" once built and deployed, this final payment is non-refundable.

Summary of Payment Milestones

Milestone	Payment	Trigger Event	Refund Policy
Deposit	50% of Total	Project Signing	Non-Refundable
Final	50% of Total	Completion & Walkthrough	Non-Refundable

Milestone

Payment

Trigger Event

Refund Policy

Deposit

50% of Total

Project Signing

Non-Refundable

Final

50% of Total

Completion & Walkthrough

Non-Refundable

Key Clarifications on "Non-Refundable": Our non-refundable policy is in place because our services involve the purchase of third-party assets (domains/hosting) and the irrevocable expenditure of expert labor. We encourage all clients to review the "Project Scope" thoroughly before making the initial deposit to ensure all requirements are captured.